Questions? We’ve Got Answers.
Getting Started
How long does setup take?
15 minutes. We guide you through authorizing your Jobber, Weave, and QuickBooks APIs. Your first report runs automatically within 1 hour.
Do I need a credit card to try it?
No. 14-day free trial, full access, no credit card required.
What if I use different software?
We support Jobber, Weave, QuickBooks, and GoHighLevel. If you use others, email us – we may already have an option or can discuss a custom setup.
Data & Security
What data do you access?
Read-only access to appointments, calls, jobs, revenue, and customer data. We never modify your data or access personal passwords.
Is my data secure?
Yes. Enterprise-grade encryption, SOC2-aligned practices, and 99.9% uptime SLA.
Can I delete my data?
Yes, anytime. We retain backups for 30 days, then permanently delete.
Billing & Support
Can I change plans?
Yes, anytime – we prorate billing if you upgrade or downgrade mid-month.
What’s included in support?
Starter = email support (24h). Pro+ = priority email + Slack. Enterprise = dedicated support + SLA.
Do you offer annual discounts?
Yes, 20% off annual plans.
Using Hot Shot Bot
How often is my data updated?
Dashboard updates every 15 minutes. Reports run on schedule (6 AM, 4 PM, weekly).
Can I customize which KPIs I see?
Starter shows standard KPIs. Pro+ allows custom metric selection. Enterprise is fully custom.
Can I share dashboards with my team?
Yes – Pro+ includes team member access (view-only or editable in Enterprise).